Return & Refund Policy

Thank you for shopping with Orine USA. Your satisfaction is our top priority, and we are committed to delivering high-quality products along with a smooth and secure shopping experience. Please review our Return and Refund Policy carefully before making a purchase.

1. Return Window

You may request a return within 30 days of receiving your order.

2. Eligibility Criteria for Returns

To ensure a hassle-free return process, please make sure that the item meets the following conditions:

• The product must be unused, undamaged, and in the exact condition you received it.
• Items must be returned in their original packaging, with all labels, tags, and accessories intact.
• Any item that shows signs of use, wear and tear, or customer-inflicted damage will not qualify for return.

3. Non-Returnable Items

The following categories are not eligible for return:

• Opened or used products.
• Personal care items, perishable goods, or any product labeled as “non-returnable” during purchase.

4. Refund Process

Once your return is received and approved, a refund will be issued to your original payment method within 7 business days.

5. Shipping Responsibility for Returns

• If your return is due to an error on our part (e.g., incorrect or damaged item), we will cover the return shipping cost.
• If the return is due to a customer-related reason (e.g., ordering the wrong item), the customer is responsible for return shipping.

6. Initiating a Return or Refund

To request a return or refund, please contact us via email at:

Email: sales@orineusa.com

Include the following details in your message:

• Your Order Number
• The Reason for Return
• Photos of the item (if applicable)

You may also reach us by phone for faster assistance:
Phone: +1 (561) 670-8276

Thank you for choosing Orine USA – Order and Smile!